Pittsburgh Highways
Pittsburgh Regional Traffic Management Center


If you have ever been one of the unfortunate people to be sitting in traffic on one of the Parkways, it is more than likely the standard "slow down for the tunnels" reaction.  However, it sometimes it is not the tunnels, but a problem on the other side causing traffic to grind to a halt.  The drivers don't know the cause of the delay, but they may have been able to avoid the accident or overturned tractor-trailer if they had advance notice.  That is where the District 11-0 Pittsburgh Regional Traffic Control Center comes into the picture.

The state-of-the-art Traffic Management Center (TMC) is located at the District 11-0 headquarters in Bridgeville right next to Interstate 79 and began operation in 1998.  It oversees most of the southwestern Pennsylvania highway system and controls Intelligent Transportation Systems (ITS) devices in Districts 1-0, 10-0, 11-0, and 12-0.  The center operates Monday through Friday from 5 AM to 8 PM, as well as weekends during special events.

The TMC is part of an Advanced Traveler Information System, providing information that is gathered from the highways in the metropolitan area to customers, media, and transportation partners.  PennDOT uses the Internet, 90 closed circuit television cameras, over-height truck detection, automated reversible HOV lanes, eight Highway Advisory Radio (HAR) transmitters, and 24 variable message signs to keep traffic flowing in the ten-county area of southwestern Pennsylvania.  Feeds from the cameras are also provided to WTAE-TV and WPXI-TV for use during morning newscasts.

PennDOT staff at the TMC monitor conditions on I-79, I-279, I-376, I-579, US 22/US 30, and the West End Bridge with the help of closed circuit television cameras.  With a bird's eye view of traffic, staff can quickly spot problems and immediately alert the Parkway Service Patrol and Pennsylvania State Police of an incident.  Local traffic services, such as KDKA 1020 AM, Metro Traffic, and Traffic.com, will also be alerted so they may pass along news to travelers.  Emergency agencies will also be alerted in cases of fire or serious accidents.

The outside of the PennDOT District 11-0 office in Bridgeville where the Regional
Traffic Management Center is located.  (Jeff Kitsko)
Wide view of the Traffic Management Center showing the monitor bank and workstations.  The gentleman on the phone is Dominic Munzzia, P.E., the former
manager of the TMC who was gracious enough to provide attendees of the first
National Road Enthusiast Meet a tour of the center.  (Jeff Kitsko)
Close-up view of the monitor bank that show feeds from all 90 cameras in rotation.
The main screen is showing bottlenecking at Banksville Road due to an accident
involving legendary former Pittsburgh Steelers broadcaster Myron Cope.
(Jeff Kitsko)
One of the workstations where feeds from the cameras can be viewed as well as where the messages that appear on the VMS boards can be changed.
(Jeff Kitsko)
The media room where traffic reporters for local radio stations and Traffic.com file
their reports.  (Jeff Kitsko)
The server room where the feeds from the cameras come in as well as the connections with the VMS boards and with the HAR transmitters.  (Jeff Kitsko)

The PennDOT Parkway Service Patrol is the "hands on" portion of traffic control in Pittsburgh.  The fleet consists of GMC Twin Line Lift tow trucks equipped with emergency lights and arrow boards.  The trucks continually patrol I-279, I-376, and I-579 between the hours of 6 AM to 9 AM and 3 PM to 6 PM.

These patrols began in 1996 and were expanded statewide to include Philadelphia and Harrisburg a few years later, and the Allentown-Bethlehem-Easton area in January 2005.

The patrols help motorists for free when their vehicles suffer mechanical failure, flat tires, or involved in a minor accident.  Changing tires, providing fuel, providing a battery jump start, temporarily repairing cooling system hoses, and refilling radiators are some of the standard services provided to get a vehicle mobile.  If the operator can not fix the problem within 10 minutes, or if something more serious is found, the vehicle is towed to a designated drop-off location where the owner can call for additional help.  Only automobiles, motorcycles, and small trucks are towed.  The patrols also assist local law enforcement at accident scenes by providing traffic control or moving vehicles involved out of traffic lanes.  Even if not caused by an accident, crews are responsible for removing small non-hazardous debris from the highways.

PennDOT Parkway Patrol Tow Truck
Equipment on Board Each Truck
Cellular Telephone
Two-way Radio Scanner
CB Radio
PA System with External Speaker
Tool Box Containing Basic Mechanical Tools
Standard Screwdrivers
Phillips Screwdrivers
Needle Nose Pliers
Large Crescent Wrench
Small Crescent Wrench
Five Pound Hammer
Rubber Mallet
Channel Lock Pliers
Common Pliers
Wire Cutters
Electrical Tape (two rolls)
Duct Tape (two rolls)
Mechanics Wire
Bolt Cutters
Tire Pressure Gauge
Flashlight/Extra Batteries
Safety Goggles
HazMat Guide Book
Rain Jacket
Rain Pants
Gloves
Complete First Aid Kit
Diesel Fuel (five gallons)
Unleaded Fuel (five gallons)
Radiator Coolant (five gallons)
Engine Oil (two quarts)
20 Pound Fire Extinguisher
Fire Axe
Pry Bar
Wooden Blocks
Street Broom
Square Point Shovel
Highway Flares (36 minutes)
Ten 28 Inch Cones
Four Way Standard Lug Wrench
Four Way Light Truck Lug Wrench
Jar of Putty to Stop Leaks
Spill Containment System
Hydraulic Floor Jack
Air Bottle/Hoses and Fittings
Heavy Duty Booster Cables
Large Vice Grips
Small Vice Grips
Standard Socket Set
Metric Socket Set
Two Funnels
Five Gallon Trash Can
One-Half Inch Rope
Large Alloy Tow Chain
Small Alloy Tow Chain
Safety Signs and Flags
Four Red Flags
PA State Maps
Whisk Broom
Oil Dry (Sand Material)
Bags of Salt (Winter Only)
Hand Cleaner
Tire Chocks (two pair)
Blanket
Pen and Paper/Clipboard
Emergency Phone Numbers
Two Vests/Hard Hat
AM/FM Radio
Trailer Hitch
Local Phone Book

Emergency Service Patrol operators wear a uniform consisting of a white shirt with light gray stripes and a PennDOT logo on the shoulder, lime-green reflective vest, dark pants with reflective stripes, and black caps with "Parkway Service Patrol" written in green.  During winter months, they wear lime-green jackets.  They also carry identification with their picture, name, and no reference to any private towing company.

As part of the program, the Emergency Service Patrol operator will ask the motorist to fill out a self-addressed stamped postcard evaluating the service.  The card's destination is the Traffic Management Center and its purpose is help District 11 improve service.

Links:
North Hills Expressway HOV Lanes Map
Pittsburgh Traffic Information Sources
Traffic Cameras - PennDOT District 11-0
Traffic Management Center Overview - PennDOT District 11-0


Back to Pittsburgh Highways
Page updated July 18, 2007.
Content and graphics, unless otherwise noted, copyright © Jeffrey J. Kitsko. All rights reserved.
Information courtesy of Pennsylvania Department of Transportation (PennDOT) District 11, Kravits, Todd, Frank Cippel, and Jason Previte.  "Pittsburgh TMC:  Expanding Operations."  PennDOT Operations Exchange Volume 1. Issue 2 (2007): pages 1 and 2.